Zekiah Technologies, Inc. is seeking a Help Desk Analyst to join our Engineering Support Services team in Dahlgren, VA. This position provides day-to-day helpdesk support as a 2nd shift team member from 12pm-8pm.
A successful candidate will have skills that demonstrate a strong understanding of Helpdesk operations including the effective use of Help Desk tracking and ticketing systems as well as the ability to effectively communicate and maintain a professional relationship with all customers and clients. Candidate must also possess excellent problem solving skills, have strong organization and time-management skills, a “can-do” attitude, the demonstrate the ability to multi-task and work in a fast paced call center environment as a team member as well as independently.
Candidate will be responsible for the installation and configuration of new workstations, peripheral equipment and software, documentation of internal procedures, providing technical support by responding to and resolving end-user problems and providing contribution to the researching of data and developing analytical techniques/methodologies.
- 2 years of Systems Administration and/or IT Help Desk Experience
- DoD 8570 IAT Level 2 Certification (Security + CE)
- Active DoD Secret Clearance (continued employment is contingent upon receipt of Top Secret Security Clearance)
Applicant may be subject to a security investigation and must meet eligibility requirements for access to classified information
Applications must be submitted by visiting www.zekiah.com/careers. Please ensure your resume details full chronology of position related work experience and educational background.
Zekiah Technologies is a Maryland-based small business with a successful track record of client support for more than 18 years. Our Mission Statement and Purpose clearly describes our focus: “We are committed to exceeding the expectations of our clients through innovation and the ingenuity of our technical solutions in the fields of systems engineering, software development and geospatial technologies. We accomplish this by recruiting, hiring, and developing talented and motivated employees that embrace our core values.”
|Employment Sector||Private Company|
|Job Field||Information Technology|
|Type of Position||Full-Time Permanent|
|Education Required||Not Specified|
|Years of Experience Required||2|
- So. Maryland
- All Counties
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