IT Help Desk Analyst 
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Listing No. 67972 posted on 12 Jun (Expires on 12 Jul)

Classified         Views: 248

IT HELP DESK ANALYST

EXPERIENCE WHAT EXCEEDING EXPECTATIONS IS ALL ABOUT!

To apply, please go to:
https://www.cbtc.com/about/career-opportunities/


Primary Responsibilities:

Acts the primary contact for troubleshooting questions and resolving problems dealing with system user difficulties. Monitors the help desk submissions and logs them accordingly. Assists in ensuring adherence to policies and procedures for IT. Evaluates and researches user difficulties and identifies situations requiring referral to appropriate personnel. Is responsible for completing daily duties as assigned. Assists other department members as needed. 


Qualification Requirements: 

  • Associate degree in Information Technology or a related field, or at least 1-2 years' experience in helpdesk troubleshooting.

  • Candidates should be pursuing or willing to pursue an IT related degree or certifications

  • Good computer skills and the ability to effectively apply problem-solving skills to troubleshoot user issues.

  • Candidates must be proficient in Microsoft Windows and Office software applications, as well as possess thorough knowledge of internet browsers.

  • Excellent customer service and communication skills as well as the ability to work independently.

  • Ability to exercise professionalism, confidentiality, good judgment and be detail oriented.

  • Ability to multi-task.

  • Basic networking knowledge and software installation experience is required.

  • Experience identifying and troubleshooting technical issues over the phone.

  • Banking experience and Fiserv knowledge is strongly preferred.

  • Strong interpersonal skills to work effectively with users and team members.

 

To apply, please go to: https://www.cbtc.com/about/career-opportunities/

Member FDIC

Equal Opportunity Employer/Veterans/Disabled

1-888-745-BANK

www.cbtc.com

  • Listing No.
  • 67972
  • Company Name
  • Community Bank of the Chesapeake
Employment Sector Private Company
Job Field Banking
Type of Position Full-Time Permanent
Education Required High School
Years of Experience Required 2 Years
  • County
  • Charles County
  • City
  • La Plata
Advertiser: cbtc
Member Since: May 8, 2015
  240-427-1078
  Waldorf, Maryland
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