Residential Manager 
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Listing No. 71824 posted on 5 Nov (Expires on 5 Dec)

Classified         Views: 386



  • Under general supervision, the Mgr oversees daily operations of an assigned group of people receiving residential supports in settings that require 24/7 supports (generally, with the exception of the time spent in employment or recreation programs during daytime hours).  The  Mgr with or without the assistance of supervisors directs and guides staff to match specific supports and interventions to the unique needs of the people receiving services; recognizing the importance of friends, family and community relationships.  The Mgr substitutes for Team Leader, as necessary, to fulfill any support duties.  The Mgr ensures that activities in all locations are in compliance with guidelines established by both the agency and the State of Maryland.  The Mgr provides supervision and guidance to Team Leader and support staff, as assigned.  The Mgr should maintain cooperative professional relationships with all support team members; following ethical standards of practice (confidentiality, informed consent, etc.).  The Mgr is responsible to maintain adequate staffing, safety and program activities of assigned services within the established budgetary guidelines.  The Mgr assures that the people assigned to him/her have access to the community, participating in activities of their choosing and making decisions that directly impact their lives.





·       Health & wellbeing of people assigned-Assures a healthy, safe and nurturing environment for people with funding for 24/7 staffing in group homes or ALUs with or without the assistance of supervisors:

o    Health & Behavior issues-Monitors health and behavioral issues of assigned consumers.  Arranges and attends appointments with medical personnel, as necessary.

o    Crisis prevention & intervention-Monitors potential crisis situations, discussing incidents with authorized staff and people receiving supports, adjusting supports, and complying with regulations for reporting.  Responds appropriately in emergency situations to assure safety and well being for everyone.

o    Individual Plans-Develops and implements person specific planning and individualizes implementation of goals for assigned people.

o    Community Involvement-Assures access to community recreation, services and support.  Assists and supports people to plan, make informed choices, follows through on responsibilities.  Arranges transportation for consumers for recreation, medical appointments, community functions, etc.

o    Monitors personal funds-Monitors the expenditure of personal funds of individuals receiving services.

o    Advocacy-Provides information on rights; increasing awareness of self-advocacy methods and techniques; encourages and assists people to speak on their own behalf; and provides information on peer support and self-advocacy groups.  Advocates for, maintains and/or obtains consumer entitlements.  Assists and/or represents people when there are barriers to their service needs and enlists the support of decision makers, when appropriate, to overcome barriers to services.

o    Interpersonal communication-Uses effective communication and basic counseling skills to establish cooperative relationships among the people receiving services, families, consultants and agency staff.  Maintains current knowledge of the formal and informal supports available in his or her community and assists people receiving services to identify and access these supports

  • Staffing-Assures staffing support that enhances and guides consumers.

o    24/7-For 100% of assigned responsibilities, responds to staff issues 24/7.

o    Supervise-Supervises assigned staff by hiring, guiding, interviewing, evaluating, counseling and/or terminating upon consultation with the Director, Human Resources.

o    Train-Provides on the job training and mentoring for assigned staff.

o    Time & attendance-Assures the accuracy of the time and attendance system for all staff that this manager supervises.

  • Substitutes for staff-Substitutes for team Leader, as necessary, to fulfill any support duties. 
  • Financial-Implements, maintains and monitors budgets with particular emphasis on staffing line items

o    Oversees house budgets-Manages budget without creating overtime costs.  Budgets for these managers include housing costs for all sites.

o    Schedules staff-Schedules staff to provide adequate support for the individuals receiving services within budgetary guidelines.

o    Imprest-Monitors and reconciles imprest accounts for food and household supplies.

  • Documentation-Completes, approves and/or reviews paperwork (e.g. attendance documents, IP packets, monthly summaries, incident reporting, community involvement forms, expenditure vouchers, sheets and travel vouchers.

o    Service Funding plans-Develops Services Funding plans as necessary for new people or changes in people currently receiving supports

o    Funding-Prepares necessary paperwork to change funding streams for assigned individuals.

o    Data collection-Maintains accurate records, collects, compiles and evaluates data; submits reports; and develops a system to manage documentation.

o    Incident Reports-Completes incident reports when needed as required by the State of Maryland.




  • Investigates abuse and neglect situations when requested.
  • Assures that all assigned staff meets agency requirements for training by providing regular and routine direct observation of services.
  • Provides coverage in the absence of other Managers or the Director, as required.

·         Demonstrates appropriate role model behavior at all times.

  • Accomplishes all tasks as appropriately assigned or requested.
  • Keeps up-to-date on information and technology affecting functional area(s) to increase innovation and ensure compliance.
  • Prepares and maintains position manual for the position.

·         Conducts in staff/house meetings.

·         Spends time at each residential site to ensure that the operations at each assigned residential site is being maintained according ot agency policies and procedures and DOA regulations.




  • Possesses an associate’s degree in a related field and three years of progressively responsible experience or a combination of education and experience equivalent to this requirement




  • Possesses a proficiency in computer-based software, e.g. Excel, Word and Access.
  • Has a good command of the English language both oral and written and demonstrates these skills.
  • Possesses the ability to be forward thinking and creative.
  • Has demonstrated knowledge.
  • Is well organized and self-directed, and a team player.
  • Has the ability to respond effectively to the most sensitive inquiries or complaints.
  • Has a working knowledge of funding streams from DDA.
  • Demonstrates effective supervisory and leadership skills.

·         Has the ability and willingness to accept emergency phone calls and respond to emergencies twenty-four hours a day.

·         Possesses a valid driving license with a good driving record, and access to a safe vehicle (must pass agency sponsored inspection) for transporting people receiving services.

·         Possesses the ability to pass the criminal background check mandated by the State of Maryland.




  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit for long periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Usual office working conditions.




  • While performing the duties of this job, the employee may be exposed to weather conditions.
  • The noise level in the work environment is usually moderate, though at times when in homes where individuals reside the noise level may be greater than moderate.
  • Usual office working conditions.  However, in this position, the working conditions will be home like when working in one of the residences.


  • Listing No.
  • 71824
  • Company Name
  • The Arc of Southern Maryland
Job Field Developmental Disabilities Services
Type of Position Full-Time Permanent
Education Required Associate's
Years of Experience Required 3
  • County
  • St. Mary's County
  • City
  • Piney Point
Advertiser: arcsomd
Member Since: May 8, 2015
  Prince Frederick, Maryland
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