Job Title: Youth Program Manager
Reports To: Director of Regional Workforce and Business Development
Revised: November 2022
Salary Range: Grade 20, Step 1-2, $66,671 - $69,224
Summary: The Workforce Development division of the Tri-County Council for Southern Maryland provides high quality workforce development services to strengthen the regional economy and is the bridge between understanding the talent development needs of local and regional businesses and preparing individuals to meet their full career potential. This position creates and implements strategic plans for connecting youth and young adults ages 16-24 to education or employment.
The Youth Program Manager is responsible for planning, organizing, directing, coordinating and evaluating workforce development activities. This position is in charge of program oversight, quality assurance, compliance monitoring, technical assistance and effective continuous improvement for youth and young adult workforce program services consistent with the goals and performance standards established by governing Federal and State laws and the Southern Maryland Workforce Development Board in compliance with the Workforce Innovation and Opportunity Act (WIOA) federal law and regulations.
This is a highly collaborative position requiring extensive knowledge and experience in workforce development, program development and management, performance management, and training. Responsible for direct supervision of staff; providing policy updates, reviews and training workshops as necessary. Ability to review and analyze program policies and performance standards to ensure compliance with program guidelines.
· Plans, directs, and coordinates WIOA Youth operational activities at multiple locations in three counties.
· Administers, interprets and implements WIOA Youth policies, rules, regulations, and laws to workforce development staff and partner agencies as appropriate.
· Promotes the Workforce Development Board activities throughout the region through organization’s website, social media network, committees and boards, and community network platforms.
· Plans, organizes and administers policies and procedures to ensure administrative and operational goals, objectives and performance measures are met
· Develops, plans, directs and coordinates staff development efforts, designed to ensure staff are knowledgeable in all aspects of their job
· Conducts research and prepares reports relating to WIOA Youth policies, operational trends, program objectives and accomplishments
· Consults with staff, partner agencies and Community Partners to discuss issues, coordinate activities, and resolve problems
· Oversees the data accuracy and integrity within the State management information system, coordination of MIS training to new and existing staff, ensures the quality and timeliness of the data entered into the MIS case management system
· Facilitates and maintains information sharing among community stakeholders, partners, and providers
· Prepares relevant funding proposals and leads a team in drafting project proposals
· Establishes and maintains strong relationships with business, government, and educational institution leaders
· Attends and represents organization in meetings, lectures, seminars, and presentations related to program development and related areas of responsibility at the local, state, regional and federal levels as needed
· Serves as lead staff to the Youth and Young Adult Advisory Committee of the Workforce Development Board
· Provides day to day guidance and supervision to program staff, approves leave and time sheets, performs annual evaluations, and other personnel supervision for assigned WIOA Youth Service Specialists
· Performs other related duties as assigned
To perform the job successfully, an individual should demonstrate the following competencies:
· Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.
· Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality.
· Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
· Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
· Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests.
· Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
· Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; supports affirmative action and respects diversity
Knowledge, Skills and Abilities
· Thorough knowledge of WIOA Youth programs, regulations and governing principles
· Ability to monitor program operations and provide recommendation for continuous improvement; critical thinking
· Ability to decipher, and articulate legislative rules and policy changes impacting WIOA Youth programs
· Strong interpersonal and active listening skills
· Knowledge of Southern Maryland community, employment and labor market trends
· Ability to mediate and facilitate in agency collaboration agreements and MOU development
· Ability to communicate effectively and express ideas clearly, both orally and in writing and to produce accurate, detailed reports and presentations
· Ability to work as a member of a team and to prioritize and organize multiple tasks
· Strong time management skills necessary
· Computer proficiency with Microsoft office applications and the Internet
· Ability to work in a rapidly changing environment
· Ability to demonstrate the Southern Maryland JobSource core values in the performance of position duties. Our values include accountability, respect, integrity, responsiveness, and knowledge.
Education and Experience
Bachelor’s degree in human services related field, business or public administration, or three years of professional level managerial or program administration experience with demonstrated experience managing youth programs preferred. Experience with federal laws and regulations pertaining to WIOA required. Knowledge of the Southern Maryland community, employment and labor market trends. Requires strong interpersonal, supervisory, and time management skills; ability to communicate both orally and written; ability to work in a rapidly changing environment.
Special Requirements – Conditions of Employment
· Clean background check
· Ability to work evenings and weekends as required
· The Council is committed to providing the necessary equipment to perform this job. Employees are required to have electronic equipment provided by the Council. Employees are responsible for the equipment and replacement and will sign a form agreeing to this condition.
Starting salary based on education and experience. Excellent benefits.
Position Open Until Filled
Apply Online at: https://tccsmd.org/work-with-us/
TCCSMD is an Equal Opportunity Employer
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- So. Maryland
- All Counties
Member Since: Sep 15, 2015
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