1. Supervising and assisting technicians with repairing equipment.

2. Individual billing of a minimum of 6 hours of service per day

3. To coach and develop service technicians to improve their performance, safety, enhance their technical skills and provide technical information as needed.

4. To oversee the appearance of the service department and it associated outside areas so that it communicates the professionalism of the service technicians and the commitment to excellence of the dealership.

Daily Duties and Responsibilities

A. Begin each work day with a positive attitude and a conversation that encourages each technician to meet their daily goals and that develops a sense of “team” in the service department and across other departments.

B. Meet with service manager to discuss upcoming day and work assignments for techs.

C. Continue to refine the service department processes to enhance the customers experience with the service department and the dealership.

D. Check to make sure that all equipment repaired has been tested under difficult operating conditions and that the problems stated on the work order have been properly repaired.

E. Make sure that each piece of equipment in for repair has been inspected for other issues using an appropriate Maintenance Inspection Checklist for the equipment and that the customer has been notified if additional service items have been discovered and asked to allow the service department to complete the additional work.

Weekly Duties and Responsibilities

A. Update service reference materials – bulletins, manuals, publications.

B. Meet with Service Techs to discuss issues, concerns and opportunities to improve the department.

C. Evaluate tools and equipment to make sure they are in good working condition.

D. Continue to produce a minimum of 25 hours of billable time per week.

Monthly Duties and Responsibilities