St. Mary’s College of Maryland at Historic St. Mary’s City is accepting résumés for the part-time temporary contingent position of Service Desk Analyst.  The successful applicant will resolve complex technical issues escalated by our Tier I/II/III/IV teams and perform high-level onsite dispatch to troubleshoot/resolve client requests.  Ensure that all work performed is documented in ServiceDesk and completed in a timely, accurate and detailed manner. Assist all teams on specific projects and assist with contributing ideas to strategically address client IT needs.  Complete escalations work and various projects as assigned by the Associate Vice President of Information Technology.  Must be well organized and possess good communication and technology skills.  Receives minimal supervision and exercises considerable discretion and judgment in all work areas.  Handles confidential and sensitive issues.

Qualifications: High School Diploma or equivalent; Associate’s degree or above preferred. At least one to two years of recent relevant experience in a customer service industry, higher education, etc. Proficient in Microsoft Windows 7/8/10, Mac OSX, and Microsoft Office. Self-starter with demonstrated ability to learn. Client focused with an ability to maintain relationships and resolve client conflicts. Strong verbal, written and organizational skills including spelling, grammar and record maintenance procedures. Strong attention to detail. Ability to handle sensitive situations. Ability to lift approximately 30 pounds.  Any combination of acceptable education and experience, which has provided the necessary knowledge and skills to fulfill the requirements of this position, may be considered.  Employment will be contingent upon successful completion of a criminal background check. The hourly rate of pay is $25, depending on qualifications and experience.

St. Mary's College of Maryland, the National Public honors College, is located in Historic St. Mary's City, 70 miles southeast of Washington, D.C. St. Mary’s College is one of the nation’s best public liberal arts colleges – ranked near the top in U.S. News & World Report and a Best Value for in-state and out-of-state students. Non-sectarian since its founding, the college with its scenic waterfront campus is primarily undergraduate and residential, with a diverse coeducational student body numbering approximately 1600. The up-to-date curriculum is designed for today’s students who want an active, hands-on education led by professors who are committed teachers and experts in their fields. The quality of life is enhanced by the recreational opportunities of the Chesapeake region and close proximity to the amenities of Washington D.C., Baltimore and Richmond.

St. Mary’s College (www.smcm.edu) embodies diversity and inclusion in its mission.  We create an environment that recognizes the value of individual and group differences and we encourage inquiries from applicants who will contribute to our cultural and ethnic diversity.  Application materials should include a cover letter, résumé (including e-mail address), and three references and submitted online at: apply.interfolio.com/170441.  Questions may be directed to E. Jenell Sargent, AVP/CIO of Information Technology at ejsargent@smcm.edu.

Review of résumés will begin immediately and continue until the position is filled.  St. Mary’s College of Maryland is an affirmative action/equal opportunity employer.

Visit our website: www.smcm.edu/hr